AGRICULTURAL AND RURAL FINANCIAL INCLUSION
Extend finance profitably to smallholders and rural communities. Participants examine value chain financing, digital and agency banking, and the challenges of last-mile delivery, with particular attention to women and young farmers.
M O D U L E S
1. Expanding Financial Access for Smallholder Farmers
2. Value Chain Financing for Women and Youth in Agriculture
3. Digital Solutions for Community Banking
4. Agency Banking and Last-Mile Financial Service Delivery
5. Climate-Smart Agricultural Finance
WHO SHOULD ATTEND
- Agricultural finance managers
- Credit and loan officers
- Community bank and credit union managers
- Agency banking managers
- Value chain finance officers
YOUTH BANKING AND ENTREPRENEURSHIP
Attract, serve and grow with young customers. Participants learn to design youth-friendly products, finance young entrepreneurs and start-ups, and use the digital channels young people actually use.
M O D U L E S
1. Youth-Friendly Financial Products and Services
2. Financing Young Entrepreneurs and Start-ups
3. Digital Financial Solutions for Youth
4. Building Financial Capability Among Young Customers
5. Youth Employment and Enterprise Development
WHO SHOULD ATTEND
- Product development managers
- Retail banking heads
- Digital banking officers
- Marketing managers
- Youth and SME programme officers
WOMEN'S ECONOMIC EMPOWERMENT IN FINANCIAL SERVICES
Treat women as a distinct, underserved and bankable market. Participants study the women's segment, design banking and SME financing offerings, explore gender lens investing, and examine the barriers women face in accessing finance.
M O D U L E S
1. Understanding the Women's Market Segment
2. Women's Banking and SME Financing
3. Gender Lens Investing
4. Addressing Barriers to Women's Access to Finance
5. Leadership and Entrepreneurship Support for Women-Owned Businesses
WH O S H O U L D AT T E N D
- Retail and SME banking managers
- Relationship managers ·
- Product development officers
- Gender and inclusion officers
- Investment officers
DISABILITY INCLUSION IN FINANCIAL SERVICES
Serve customers with disabilities as a normal part of business.
Participants examine disability-inclusive banking practices, the accessibility of physical and digital channels, and the communication skills frontline staff need, and set out the business case for leaders.
M O D U L E S
1. Disability-Inclusive Banking Practices
2. Making Branches, ATMs and Digital Channels Accessible
3. Communication and Customer Service for Persons with Disabilities
4. Using Disability Inclusion Toolkits
5. Business Case for Disability Inclusion in Finance
WH O S H O U L D AT T E N D
- Branch managers ·
- Frontline and customer service staff ·
- Digital channels and ATM operations managers ·
- Compliance and inclusion officers · HR managers
Design products and services that reach underserved customers. Participants explore the principles of Banking Without Barriers, learn how to design customer-centric products, and examine gender-responsive approaches to banking.
MODULES
1. Principles of Banking Without Barriers
2. Designing Inclusive Financial Products for Women and Youth
3. Financial Inclusion Strategies for Underserved Markets
4. Customer-Centric Product Development
5. Gender-Responsive Banking
WHO SHOULD ATTEND
- Product development managers
- Retail and SME banking heads
- Branch managers
- Marketing and customer experience officers
- Strategy and inclusion officers