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FINANCIAL LITERACY AND CONSUMER EDUCATION: Deliver practical financial education that changes behaviour. Participants will cover financial literacy for women and youth, responsible borrowing and debt management, saving and wealth creation, and insurance and pension awareness.
MODULES
1. Financial Literacy for Women and Youth
2. Responsible Borrowing and Debt Management
3. Savings Culture and Wealth Creation
4. Insurance and Pension Awareness
5. Financial Resilience for Households and Small Businesses
WHO SHOULD ATTEND
- Financial education officers
- Branch and customer service staff; community outreach officers
- Savings group facilitators
- Corporate affairs and marketing officers
INSTITUTIONAL CAPACITY STRENGTHENING IN INCLUSION: Turn inclusion commitments into strategy, systems and results. Participants develop an institutional inclusion strategy, embed diversity, equity and inclusion in daily operations, build inclusive leadership, and learn to measure and report outcomes.
MODULES
1. Developing an Institutional Inclusion Strategy
2. Embedding DEI in Banking Operations
3. Inclusive Leadership for Financial Institutions
4. Measuring and Reporting Financial Inclusion Outcomes
5. ESG and Inclusive Finance
WHO SHOULD ATTEND
- Chief executives and senior management
- Heads of strategy
- HR and diversity officers
- M&E and impact reporting officers
- ESG and sustainability officers
INCLUSIVE RISK MANAGEMENT: Grow inclusive finance without taking on avoidable risk. Participants examine the risks of serving new customer groups, fraud in group and community lending, consumer protection duties and responsible digital lending.
MODULES
1. Managing Risks in Inclusive Finance
2. Fraud Prevention in Group and Community Lending
3. Consumer Protection and Financial Inclusion
4. Responsible Digital Lending
5. Social Performance Management
WHO SHOULD ATTEND
- Risk managers Credit risk officers
- Internal auditors
- Compliance officers
- Consumer protection and social performance officers
MSME Development and Financial Capability: Lend responsibly to MSMEs and build their financial capability. Participants cover responsible lending, financial education for business owners, alternative credit scoring for informal businesses, and the services that make MSMEs more resilient.
MODULES
1. Responsible Lending to MSMEs
2. Financial Education for Small Businesses
3. Savings, Credit, Insurance and Pension Literacy
4. Alternative Credit Scoring for Informal Businesses
5. Building Resilient MSMEs Through Financial Services
WHO SHOULD ATTEND
- SME banking heads
- Credit and loan officers
- Relationship managers
- Financial education officers
- Branch managers of microfinance, savings and loans, and credit union institutions
DIGITAL FINANCIAL INCLUSION: Use digital channels to bring the unbanked into formal finance. Participants look at digital banking for underserved groups, fintech partnerships, mobile money integration and interoperability, and the digital literacy support customers need.
M O D U L E S
1. Digital Banking for Underserved Populations
2. Fintech Partnerships for Inclusive Banking
3. Digital Literacy and Customer Adoption
4. Mobile Money Integration and Interoperability
5. Overcoming Digital Exclusion
WHO SHOULD ATTEND
- Digital banking managers
- Product managers
- Fintech partnership leads
- Agent network managers
- Mobile money operations officers
AGRICULTURAL AND RURAL FINANCIAL INCLUSION: Extend finance profitably to smallholders and rural communities. Participants examine value chain financing, digital and agency banking, and the challenges of last-mile delivery, with particular attention to women and young farmers.
M O D U L E S
1. Expanding Financial Access for Smallholder Farmers
2. Value Chain Financing for Women and Youth in Agriculture
3. Digital Solutions for Community Banking
4. Agency Banking and Last-Mile Financial Service Delivery
5. Climate-Smart Agricultural Finance
WHO SHOULD ATTEND
- Agricultural finance managers
- Credit and loan officers
- Community bank and credit union managers
- Agency banking managers
- Value chain finance officers
YOUTH BANKING AND ENTREPRENEURSHIP: Attract, serve and grow with young customers. Participants learn to design youth-friendly products, finance young entrepreneurs and start-ups, and use the digital channels young people actually use.
M O D U L E S
1. Youth-Friendly Financial Products and Services
2. Financing Young Entrepreneurs and Start-ups
3. Digital Financial Solutions for Youth
4. Building Financial Capability Among Young Customers
5. Youth Employment and Enterprise Development
WHO SHOULD ATTEND
- Product development managers
- Retail banking heads
- Digital banking officers
- Marketing managers
- Youth and SME programme officers
WOMEN'S ECONOMIC EMPOWERMENT IN FINANCIAL SERVICES: Treat women as a distinct, underserved and bankable market. Participants study the women's segment, design banking and SME financing offerings, explore gender lens investing, and examine the barriers women face in accessing finance.
M O D U L E S
1. Understanding the Women's Market Segment
2. Women's Banking and SME Financing
3. Gender Lens Investing
4. Addressing Barriers to Women's Access to Finance
5. Leadership and Entrepreneurship Support for Women-Owned Businesses
WH O S H O U L D AT T E N D
- Retail and SME banking managers
- Relationship managers
- Product development officers
- Gender and inclusion officers
- Investment officers
DISABILITY INCLUSION IN FINANCIAL SERVICES: Serve customers with disabilities as a normal part of business.
Participants examine disability-inclusive banking practices, the accessibility of physical and digital channels, and the communication skills frontline staff need, and set out the business case for leaders.
MODULES
1. Disability-Inclusive Banking Practices
2. Making Branches, ATMs and Digital Channels Accessible
3. Communication and Customer Service for Persons with Disabilities
4. Using Disability Inclusion Toolkits
5. Business Case for Disability Inclusion in Finance
WHO SHOULD ATTEND
- Branch managers ·
- Frontline and customer service staff ·
- Digital channels and ATM operations managers ·
- Compliance and inclusion officers · HR managers
INCLUSIVE FINANCE AND CUSTOMER- CENTRIC BANKING: Design products and services that reach underserved customers. Participants explore the principles of Banking Without Barriers, learn how to design customer-centric products, and examine gender-responsive approaches to banking.
MODULES
1. Principles of Banking Without Barriers
2. Designing Inclusive Financial Products for Women and Youth
3. Financial Inclusion Strategies for Underserved Markets
4. Customer-Centric Product Development
5. Gender-Responsive Banking
WHO SHOULD ATTEND
- Product development managers
- Retail and SME banking heads
- Branch managers
- Marketing and customer experience officers
- Strategy and inclusion officers
STRENGTHENING INTERNAL CONTROL FROM WITHIN :
Make internal control everyone's job, not just audit's
Builds ownership, transparency and operational discipline by strengthening accountability, risk awareness and process discipline among staff at all levels.
MODULES
1. Internal Control Frameworks & Organisational Risk Exposure
2. Practical Tools for Strengthening Unit-Level Controls
3. Detecting, Preventing & Reporting Fraud and Process Failures
4. Building a Culture of Transparency, Ownership & Operational Discipline
WHO SHOULD ATTEND
- Staff with operational responsibilities
- Finance, compliance and internal audit teams
- Supervisors and middle managers
- Operations and administrative teams
- Frontline and back-office staff
AROT: ACHIEVING RESULTS-ORIENTED TRAINING :
Equip your internal trainers to deliver training that changes performance.
A Training of Trainers programme covering adult learning principles, training design, facilitation techniques, digital training tools and evaluation frameworks.
MODULES
1. Adult Learning Principles & Instructional Design
2. Facilitation Techniques: Presentation, Engagement & Coaching
3. Translating Organisational Needs into Effective Training Modules
4. Digital Training Tools & Managing Diverse Audiences
5. Learning Evaluation, Feedback & Measuring Training ROI
WHO SHOULD ATTEND
- HR and training officers
- Supervisors and managers who train teams, internal trainers
- Subject matter experts
- Coaches and learning facilitators
BUILDING A CULTURE OF ACCOUNTABILITY & HIGH-PERFORMANCE TEAMS:
Build teams that own their results, without being chased.
Through practical exercises and case studies, participants learn how accountability improves productivity, reduces internal conflict and strengthens teamwork.
MODULES
1. Frameworks for Setting Expectations & Personal Ownership
2. Teamwork, Collaboration & Goal Alignment Across Departments
3. Constructive Feedback, Role Clarity & Performance Discussions
4. Embedding Transparency, Discipline & Consistent Results
WHO SHOULD ATTEND
- Supervisors and team leaders
- Middle managers
- Project leads
- Heads of department
- Cross-functional team members
THE WINNING SALES TEAM:
Turn your sales team into a customer-centric revenue engine.
A sales and customer experience accelerator that combines sales psychology, customer experience strategy, digital prospecting and performance measurement.
MODULES
1. Modern Selling Techniques & Value-Based Selling
2. Understanding Customer Needs & Delivering Memorable Experiences
3. Sales Pipeline Management, Closing & Reducing Churn
4. Negotiation, Objection Handling & Converting Prospects to Loyal Customers
5. Teamwork, Accountability & Performance Discipline in Sales
WHO SHOULD ATTEND
- Sales executives
- Relationship managers
- Business development officers
- Customer service teams
COMMUNICATION & EMOTIONAL INTELLIGENCE IN THE WORKPLACE:
Communicate with clarity and manage emotions under pressure. Participants explore practical models for managing emotions, interpreting cues, giving and receiving feedback, and communicating tactfully and professionally.
MODULES
1. Foundations of Workplace Communication & Emotional Intelligence
2. Active Listening, Non-Verbal Cues & Giving and Receiving Feedback
3. Managing Emotions and Navigating Conflict Constructively
4. Applying EQ to Build Trust, Cohesion & Cross-Department Collaboration
WHO SHOULD ATTEND
- All employees
- Team leaders and supervisors
- Managers
- Client-facing staff
- Project teams
- HR and administrative staff
- A comprehensive Entrepreneurship Development Program.
- Targets technically skilled youth and women such as technical university graduates, technical and vocational institutions trainees and generally business minded youth and women who are aspiring entrepreneurs.
- Implemented by CDC Group. A Ghanaian group of indigenous businesses with over 20 years of experience in SME and Entrepreneurship Development.
- Facilitated by seasoned consultants with rich industry experience and excellent understanding of the SME and Entrepreneurship landscape.
- Delivered in a combination of online, off-line and in-person methodologies.
SHS & TVET Graduate
SHS & TVET IDEATION STAGE
FEASIBILITY STUDY ON BUSINESS CONCEPT
BUSINESS MODELING AND ENTERPRISE PLANNING
BUSINESS FORMATION AND LAUNCHING
INTRODUCTION TO ENTERPRISE FINANCE
INTRODUCTION TO MARKETING
The half-day training program is designed to build the capacity of
partner financial institutions (FIs) to understand and integrate Environmental,
Social, and Governance (ESG) principles into their operations. The course will
inspire leadership and key actors of partner institutions to take practical
steps toward improving ESG practices and aligning with national and global
standards. Through interactive and tailored content, participants will explore
the benefits of ESG adoption and reporting, assess their institutional
readiness, and develop a road map for sustainable implementation, leveraging
Ghanaian examples and regulatory frameworks
The half-day training program is designed to build the capacity of
partner financial institutions (FIs) to understand and integrate Environmental,
Social, and Governance (ESG) principles into their operations. The course will
inspire leadership and key actors of partner institutions to take practical
steps toward improving ESG practices and aligning with national and global
standards. Through interactive and tailored content, participants will explore
the benefits of ESG adoption and reporting, assess their institutional
readiness, and develop a road map for sustainable implementation, leveraging
Ghanaian examples and regulatory frameworks
The half-day training program is designed to build the capacity of
partner financial institutions (FIs) to understand and integrate Environmental,
Social, and Governance (ESG) principles into their operations. The course will
inspire leadership and key actors of partner institutions to take practical
steps toward improving ESG practices and aligning with national and global
standards. Through interactive and tailored content, participants will explore
the benefits of ESG adoption and reporting, assess their institutional
readiness, and develop a road map for sustainable implementation, leveraging
Ghanaian examples and regulatory frameworks
The half-day training program is designed to build the capacity of
partner financial institutions (FIs) to understand and integrate Environmental,
Social, and Governance (ESG) principles into their operations. The course will
inspire leadership and key actors of partner institutions to take practical
steps toward improving ESG practices and aligning with national and global
standards. Through interactive and tailored content, participants will explore
the benefits of ESG adoption and reporting, assess their institutional
readiness, and develop a road map for sustainable implementation, leveraging
Ghanaian examples and regulatory frameworks
The half-day training program is designed to build the capacity of
partner financial institutions (FIs) to understand and integrate Environmental,
Social, and Governance (ESG) principles into their operations. The course will
inspire leadership and key actors of partner institutions to take practical
steps toward improving ESG practices and aligning with national and global
standards. Through interactive and tailored content, participants will explore
the benefits of ESG adoption and reporting, assess their institutional
readiness, and develop a road map for sustainable implementation, leveraging
Ghanaian examples and regulatory frameworks
The half-day training program is designed to build the capacity of
partner financial institutions (FIs) to understand and integrate Environmental,
Social, and Governance (ESG) principles into their operations. The course will
inspire leadership and key actors of partner institutions to take practical
steps toward improving ESG practices and aligning with national and global
standards. Through interactive and tailored content, participants will explore
the benefits of ESG adoption and reporting, assess their institutional
readiness, and develop a road map for sustainable implementation, leveraging
Ghanaian examples and regulatory frameworks
Client service delivery in a financial institution set up has a unique set of challenges. Among these are issues such as confidentiality, management of people in financial crisis and desperation. It also involves service delivery to clients from a variety of social backgrounds among others. This course open participants up to the peculiar issues to consider in serving their clients. It is tailor-made for financial institutions to ensure that they do not only meet their clients expectations, but also exceed them.
Credit providing institutions are critical for enterprises and the wider economy and their operations impact on various aspects of the economy. For effective and impactful credit delivery to be realised, credit providing institutions must operate within a well thought through institutional framework. The course provides the required knowledge and skills for operating an effective credit delivery enterprise. It ensures that learners are able to strengthen their overall credit management practices spanning the articulation of credit philosophy, formulation of credit strategy, development and roll out of credit policies and procedures.
Private Schools are businesses and should be managed as such. The course in business plan development provides learners with a comprehensive introduction to the basic principles and underlying concepts of business plan development for private schools. It makes a strong case for schools to develop business plans to serve as planning, management, and a communication tool.
Looking for a job can be one of the most stressful times in a young adult’s life. To complicate the search process, the COVID-19 pandemic has made it more competitive due to lay-offs and tight budgets. In short, very few are recruiting. Chances of getting a job could be simpler if you knew how to sell yourself properly and knew what recruiters and employers want in a candidate. This course prepares individuals searching for job opportunities with the knowledge and tips to make them first choice candidates in the recruitment and selection process.
this course for the banking sector and its an introdutory cousre