Functional courses for on Adansonia are targeted, tailor-made and designed to provide learners understanding of technical areas related to the financial sector that incorporates theory, standards and techniques as well as hands-on experience as it relates to operations and practices in the sector. 

Services Integrity Savings and Loans (SIS&L) staff only 

Every Financial Service Provider (FSP) is expected to reflect on the choices it makes about the kind of value it will create and how that value will be created differently from its competitors. This is however made more difficult crafting a strategic plan in an industry by its very nature is expanding and changing all the time

The strategic positioning of the FSP discusses the foundational issues, strategies, and techniques for carving out a distinct journey map.

Leadership across the globe has over the past decade received a lot of attention. Today’s complex business environment calls for new approaches to leadership. This is because the leadership function is key in directing an organizations resources for improved efficiency and achievement of goals. In the absence of effective leadership, no organization can work efficiently.

In an ever-competitive business environment, it is important that managers and staff in particular focus on building strong leadership to ensure attainment of goals and to stand out among its competitors. This course is designed to support the delivery of training in Leadership Skills for Management of Financial Institutions in Ghana.

Clients are used to “in-person interactions” with officials of a service providers. Innovative opportunities abound for existing and potential service providers to interact with their chosen clients digitally improving convenience and enhanced affordability.

There is, however, the need to orient existing and potential clients on how to interact with their respective service providers through digital channels.

 Service providers therefore have the responsibility to effectively onboard and educate clients using a comprehensive onboarding framework. Such a framework will be used to create awareness of the existence of digital platform; assess the suitability of the platform with respect to client profile; inform existing and potential clients on how to sign on, use and benefit from the digital platform; educate clients on risks/dangers in using the digital platform with associated mitigating factors; and evaluating the effectiveness of the overall digital onboarding and education framework.

Course Objectives: The specific objectives of the course are to enable learners:

  • Explain the concept of digital onboarding.
  • Describe the framework and key considerations for client onboarding to digital platforms.
  • Explain the digital onboarding process and client behavior pattern as well as risks in the digitalization process.