Available courses

Every Financial Service Provider (FSP) is expected to reflect on the choices it makes about the kind of value it will create and how that value will be created differently from its competitors. This is however made more difficult crafting a strategic plan in an industry by its very nature is expanding and changing all the time

The strategic positioning of the FSP discusses the foundational issues, strategies, and techniques for carving out a distinct journey map.

Leadership across the globe has over the past decade received a lot of attention. Today’s complex business environment calls for new approaches to leadership. This is because the leadership function is key in directing an organizations resources for improved efficiency and achievement of goals. In the absence of effective leadership, no organization can work efficiently.

In an ever-competitive business environment, it is important that managers and staff in particular focus on building strong leadership to ensure attainment of goals and to stand out among its competitors. This course is designed to support the delivery of training in Leadership Skills for Management of Financial Institutions in Ghana.

Clients are used to “in-person interactions” with officials of a service providers. Innovative opportunities abound for existing and potential service providers to interact with their chosen clients digitally improving convenience and enhanced affordability.

There is, however, the need to orient existing and potential clients on how to interact with their respective service providers through digital channels.

 Service providers therefore have the responsibility to effectively onboard and educate clients using a comprehensive onboarding framework. Such a framework will be used to create awareness of the existence of digital platform; assess the suitability of the platform with respect to client profile; inform existing and potential clients on how to sign on, use and benefit from the digital platform; educate clients on risks/dangers in using the digital platform with associated mitigating factors; and evaluating the effectiveness of the overall digital onboarding and education framework.

Course Objectives: The specific objectives of the course are to enable learners:

  • Explain the concept of digital onboarding.
  • Describe the framework and key considerations for client onboarding to digital platforms.
  • Explain the digital onboarding process and client behavior pattern as well as risks in the digitalization process.

Client service delivery in a financial institution set up has a unique set of challenges. Among these are issues such as confidentiality, management of people in financial crisis and desperation who will do anything to secure a facility, service delivery to clients from a variety of social backgrounds among others.

Fraud remains a major concern for many financial institutions. This has become even more of a challenge with the adoption of technology and innovations by most of the institutions. Yet most institutions have not reflected on the range of factors contributing to fraud the increasing fraud cases. There is need for financial institutions to adopt a proactive approach to fraud management. This course provides learners with the required knowledge and skills for strengthening internal systems and processes for effective fraud management.

Course Objectives: The course is designed to help learners:

  • Outline the concept of fraud and fraud risk;
  • Explain the types, sources and key drivers of fraud; and
  • Describe the elements of an effective fraud risk management framework.

Target Learners: Operations Managers, Internal Auditors, Credit Officers, Risk and Compliance Officers and other Management staff of financial institutions.


Businesses exist to serve their chosen market. Clarity in markets served by businesses with respect to size and characteristics ensure strong alignment between products/services and their target markets. Most Financial Services Providers (FSPs) especially those serving clients at the bottom of the pyramid have not adequately articulated the markets to enable them serve these markets with appropriate products and through appropriate delivery mechanisms. The course is designed to provide guidance on market definition and development of appropriate strategies to reach the chosen market. Practical examples are provided on what should be considered by financial institutions in market definition, estimating market size and share, segmentation and targeting.

Course Objectives: The course is designed to help learners:

  • Explain the importance of understanding markets for FSPs;
  • Appreciate the linkage between market size and Market Share on one hand and business growth on the other hand;
  • Explain how to use market segmentation to enhance FSPs profitability and sustainability; and
  • Explain various steps for conducting market segmentation.

Target Learners: Operations Managers, Marketing Managers, Credit Managers, and Officers of financial institutions.  


The desire of Financial Service Providers (FSPs) to increase outreach is always laudable, given the proportion of the population that remains excluded.  However, growth and expansion must be planned and executed and should be allowed to occur by accident.

The course brings to the fore, the fundamental need for FSPs to grow and expand for impact, Key considerations for managing business growth and expansion to achieve increased outreach, profitability, and sustainability.

Credit providing institutions are critical for enterprises and the wider economy and their operations impact on various aspects of the economy. For effective and impactful credit delivery to realised, credit providing institutions must operate within well thought through institutional framework. The course provides the required knowledge and skills for operating effective credit delivery enterprise. It ensures that learners are able to strengthen their overall credit management practice spanning the articulation of credit philosophy, formulation of credit strategy, development and roll out of credit policies and procedures.

Course Objectives: The specific objectives of the course are to enable learners:

  • Describe the credit ecosystem and supporting credit infrastructure;
  • Explain causes of weak loan portfolio;
  • Describe the concept of credit, credit risk and credit management;
  • Explain elements of institutional framework and practice for strengthening loan portfolio.

Target Learners: Operation Managers, Credit Managers, Credit Supervisors, Credit Administrators and Credit Officers.


Health centers have made strides in their efforts to improve on client service delivery. Nevertheless, the ‘client’ is an individual who has expectations that are influenced by the changes going around him or her thus the need for continuous improvement in client service delivery.

School proprietors, managers and administrators are constantly faced with the challenge of inadequate finances to run and grow their schools. Coupled with this, are the increasing cases of financial malpractices in schools, misalignment between goals of school owners and managers and poor accountability at different levels (school to parents; teachers to school leadership; school leadership to owners etc.). This  course in ‘Finance for Private School Owners and Managers’ is tailormade for existing and potential school owners, managers and administrators. The course is designed to provide participants with practical insights and tools relevant for effective and efficient financial management in schools.

Private Schools are businesses and should be managed as such. The course in business plan development provides learners with a comprehensive introduction to the basic principles and underlying concepts of business plan development for private schools. It makes a strong case for schools to develop business plans to serve as planning, management and a communication tool.

Course Objectives: The specific objectives of the course are to enable learners

  • explain the importance of a business plan;
  • outline typical contents of a school business plan;
  • identify school’s unique selling proposition;
  • outline risks faced by the school business;
  • explain the schools market and marketing strategy;
  • list and explain financing required and sources.

Target Learners: School owners, School owner/managers, School administrators, School accountants


The course is developed to meet the managerial capacity needs of mid-level managers of hotels. Managers will admit that in most cases they have assumed their roles without adequate preparation and therefore find their work challenging. Most hotel managers either rose through the ranks to assume managerial roles or were recruited from school and other businesses without adequate preparation for their roles. This has deprived hotels of the opportunity to benefit from the full potential of these managers. The management training for middle level hotel managers is therefore designed to equip learners with the required knowledge, skills and attitude to perform effectively in their respective roles.

Course Objectives: The specific objectives of the course are to help learners:

  • Identify the qualities of good leadership and design road map to implement good leadership skills for their role;
  • Appreciate the dynamics of people at work;
  • Build a strong team, communicate properly and delegate efficiently;
  • Unlock the opportunities in better decision making and emotional intelligence.

Target Learners: Hotel Managers, Mid-level career officers in hotels, Finance and Administration staff of hotels.


Inventory management helps businesses keep track of and control a business' inventory that is bought, manufactured, stored and used or sold. Effective or proper inventory management ensures businesses keep track of not only raw materials but also finished good and products. Inventory management is important to small businesses because it helps them prevent stockouts, manage multiple locations, and ensure accurate recordkeeping.

Women are gradually making their ability to be leaders felt in entrepreneurship, administration and many more industries and positions. More and more women are resolved to break the traditional glass ceiling that barred them from entering leadership positions even when they possessed the requisite skills and talent to occupy them. This course aims at establishing the important role and impact women in leadership play and provide some tools and techniques to prepare and position learners to take up leadership roles when opportunities arise.

Managing contracts and staff is key to business sustainability. It is important for business owners and managers to, before engaging in any business activity, to agree on what is expected, how it is expected, when it is expected and what would be done when expectations are met. These usually form the basis of a verbal or written agreement with workers, suppliers, distributors to guide working relationship with them. 

Usually, a contract is used as legal basis for engaging in business with workers/suppliers and other third parties. Whether written or verbal, once both parties agree to the terms of the contract/agreement, it is deemed as binding on them and they are expected to fulfil their parts of the agreement. This course is designed to xxxxx

Office politics involves the use of authority, power and delegation of employees for their personal agenda. It can be both negative and positive. Office politics is so important in the professional environment that a search on it yielded 1,090,000,000 results.It is found in every organization, including yours, and it is important to understand why it exists, how it works and how to navigate it within the organization. Understanding office politics and how to use it effectively is important for professionals working especially in the corporate environment. This course is designed to help learners understand the importance of and how to gain influence by navigating through office politics.